Privacy Policy

Astam Diagnostics Pvt. Ltd. (“Astam Diagnostics”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users who visit and make purchases on our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or purchase our products.

1. Information We Collect

a) Personal Information

When you visit or place an order on our Website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Company/Hospital/Lab name (if applicable)

  • Payment-related details (processed securely by third-party payment gateways)

Note: We do not store your credit/debit card details.

b) Non-Personal Information

We may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and referring URLs

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Communicate order updates and support requests

  • Improve our website, products, and user experience

  • Send promotional emails or updates (only if you opt-in)

  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data to third parties.

We may share your information with:

  • Trusted logistics and delivery partners

  • Payment gateway providers

  • IT service providers and analytics tools

  • Government or legal authorities if required by law

All third parties are required to maintain confidentiality and data security.

4. Cookies Policy

Our Website uses cookies to:

  • Improve website functionality

  • Analyze user behavior and traffic

  • Remember user preferences

You can choose to disable cookies through your browser settings, but this may affect certain features of the Website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Medical Disclaimer

Our products are intended for professional, laboratory, or institutional use unless otherwise specified. Information provided on this Website is not a substitute for professional medical advice, diagnosis, or treatment.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request correction or update of your data

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of marketing communications

To exercise these rights, contact us at the email provided below.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Privacy Policy

Astam Diagnostics Pvt. Ltd. reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Astam Diagnostics Pvt. Ltd.
📧 Email: info@astamdiagno.com
📞 Phone: 011-45661377
🌐 Website: https://www.astamdiagno.com/